We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The Coal Authority's customer standards sets out the service we're committed to provide to our customers.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Find out how HMRC works with large business customers in the UK.
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
OTS publishes an update on the Single Customer Account.
UK customers may not be able to access their online content services when they visit the EU.
Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.
We welcome views on a number of potential options for improving the range of data HM Revenue and Customs (HMRC) collects, uses and responsibly and safely shares across government.
The Insolvency Service’s performance against its 2014 to 2015 customer measures.
This report describes the main findings from the department's 2020 customer survey.
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
We have more than 10 years’ experience of successfully working with our customers to develop solutions across the radioactive waste lifecycle and provide access to the full range of treatment, logistics, and disposal techniques and technology in the UK, Europe,...
Business customers can apply to access our electronic services through the portal or Business Gateway.
A survey monitoring customer satisfaction in the communications market.
Use this form to apply for a customer information order under the terrorism Act 2000, schedule 6, paragraph 1.
Research into large businesses' customer experience of HMRC.
Analysis of the 2011 telephone survey of tax credit and Child Benefit customers.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).