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The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
Find out about the Department for Business and Trade’s Shipbuilding Credit Guarantee Scheme: its benefits, eligibility criteria and how to apply.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
How we can work together to deliver an effective, efficient and consistent service.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
Supplier declarations are where your UK supplier provides you with information needed to prove the origin of your goods for preferential rates of duty between the UK and other countries.
Prescribing or supplying veterinary medicines including requirements for registration and inspection of premises.
SLC issues guidance for repayment customers and answers common questions.
How someone in Estonia can get documents united or certified, take an oath of British citizenship and obtain informative notes.
Find out about our Bills and Notes Guarantee: its benefits, eligibility criteria and how to apply.
The Coal Authority's customer standards sets out the service we're committed to provide to our customers.
Find out how to apply VAT if you're in the taxi and private hire car trade.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
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