We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Seeks views on ORR's consultation response about requiring rail companies to be members of an approved ADR scheme and feedback on draft licence modifications.
Proposes modifying the complaints handling licence conditions for rail companies so as to mandate membership of an Alternative Dispute Resolution scheme.
Options assessment report for the short term Intercity East Coast train operator.
First published during the 2016 to 2019 May Conservative government
Seeks views on introducing a public service obligation levy for open access rail passenger operators to contribute towards the provision of public service obligations.
Seeks views on creating an alternative dispute resolution (ADR) scheme in the rail sector altering existing rail companies' complaints procedures.
Seeking views on changes to the process which applies if a rail passenger decides to appeal against a rail penalty fare they have been given.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Government response following the Office of Rail and Road’s (ORR) investigation of the Which? super-complaint into compensation arrangements in rail passenger services.
Seeks views on regulating complaints handling and disabled people’s protection policies for station licence holders and charter operators.
Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.
First published during the 2015 to 2016 Cameron Conservative government
Seeks views on proposals for a new working partnership for specifying and managing rail services in London and the south east.
Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.
Seeks response on exemptions from the rail passengers’ rights and obligations regulations.
Seeking information about ways to improve mobile communications for UK rail passengers.
Seeking views on new guidance for train and station licence holders about their complaints handling procedures.
Seeking views on whether arrangements for ticket selling are meeting passenger interests and facilitating innovation and competition.
Seeking views on draft regulations implementing the requirements of Regulation (EC) 1371/2007 on rail passengers' rights and obligations.
First published during the 2007 to 2010 Brown Labour government
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).