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This research explored customer responses to a set of HM Revenue and Customs test letters.
This research explored businesses’ attitudes and behaviours around compliance and their responses to a range of messages.
This examined agents' experiences of handling Accelerated Payment Notice and Follower Notice investigations.
Research to improve understanding of wealth managers, UK goods importers and freight forwarders who might be at risk of facilitating or enabling tax evasion and avoidance
Research to understand attitudes towards and motivations for electronic sales suppression (ESS) among businesses and electronic point of sale (EPOS) industry stakeholders.
Research to understand why Capital Gains Tax (CGT) is not always paid and how best to raise awareness of, and compliance with, CGT obligations for the sale of a residential property.
A summary report on the first research wave into the customs intermediaries sector.
This report evaluates the direct and indirect impacts of the research and development tax relief for small and medium-sized enterprises.
This report assesses the impact of the Patent Box investment in the UK.
This report evaluates the direct impacts of the research and development expenditure relief.
This report describes the main findings from the department's 2019 customer survey.
Quantitative research with employers and employees to examine understanding, awareness and customer experience of the Coronavirus Job Retention Scheme.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
This research helped HMRC better understand how easy or difficult it is for people from abroad who are working on secondment to the UK to set up an online personal tax account.
This research explores the characteristics and needs of UK adults who are digitally excluded or require support to engage with HMRC's digital services.
Research that helped HMRC understand how much employment intermediaries knew about the new employment intermediaries reporting requirement.
Research to track the experiences of parents and childcare providers throughout the early stages of the national rollout of the Tax-Free Childcare and 30 hours free childcare schemes.
This research sought to test messaging and communications products designed to inform contractors about changes to the off-payroll working rules (IR35).
Qualitative research to explore motivations and barriers to uptake of Tax Advantaged Share Schemes.
Research to understand how individuals became involved in organised crime and their perceptions of risk and profit.
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