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Data, Freedom of Information releases and corporate reports
Research with charities that have an income of over £85,000 a year, how they are structured and how to support them.
Mixed method research to inform HMRC's design of digital services for agents.
Research into the short-term impacts of the 2021 off-payroll working rules reform on private and voluntary sector organisations.
Research which explored business customers’ use of the Business Tax Account.
This report describes the main findings from HMRC's brand perceptions research.
This report describes the main findings from the department's 2021 customer survey.
This report describes the main findings from HMRC's annual perceptions research.
This report describes the main findings from HMRC's annual stakeholder research.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
HMRC commissioned qualitative research to understand what ‘ease’ and ‘getting things right’ means to customers.
The research provides an understanding of how more complex incomes can affect a self-employed customer’s ability to manage their finances and tax affairs.
HMRC commissioned research to understand the barriers to compliance.
HMRC commissioned research with landlords and letting agents on reactions to a proposed withholding concept.
HMRC commissioned research to explore business taxpayers' views on concepts which might inform part of a future, single financial account.
Research exploring the impact of the COVID pandemic on businesses and aiming to understand the effectiveness of a model created to target communications and ensure fair debt collection.
Research to gain insight into customers’ and tax agents’ knowledge and perceptions of specific areas of the statutory review process, to inform future improvements.
Research exploring the ongoing customer impact of record-keeping behaviour change in response to Making Tax Digital for VAT in the second year of mandation.
A technical note from HMRC setting out what the tax gap and compliance yield are and how they are related.
Research to explore the characteristics of unaffiliated tax agents (those agents who are not members of a professional body).
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