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This report describes the main findings from HMRC's annual stakeholder research.
This report describes the main findings from HMRC's annual perceptions research.
This report describes the main findings from the department's 2022 customer survey.
Research into the key considerations for business when choosing Making Tax Digital software.
Research with customers who need extra help to update our understanding of their experience of accessing support with their taxes through voluntary and community sector organisations, and HMRC.
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
Research with charities that have an income of over £85,000 a year, how they are structured and how to support them.
Mixed method research to inform HMRC's design of digital services for agents.
Research into the short-term impacts of the 2021 off-payroll working rules reform on private and voluntary sector organisations.
Research which explored business customers’ use of the Business Tax Account.
This report describes the main findings from HMRC's brand perceptions research.
This report describes the main findings from the department's 2021 customer survey.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
HMRC commissioned qualitative research to understand what ‘ease’ and ‘getting things right’ means to customers.
The research provides an understanding of how more complex incomes can affect a self-employed customer’s ability to manage their finances and tax affairs.
HMRC commissioned research to understand the barriers to compliance.
HMRC commissioned research with landlords and letting agents on reactions to a proposed withholding concept.
HMRC commissioned research to explore business taxpayers' views on concepts which might inform part of a future, single financial account.
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