We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research exploring the impact of the COVID pandemic on businesses and aiming to understand the effectiveness of a model created to target communications and ensure fair debt collection.
Research to gain insight into customers’ and tax agents’ knowledge and perceptions of specific areas of the statutory review process, to inform future improvements.
Research exploring the ongoing customer impact of record-keeping behaviour change in response to Making Tax Digital for VAT in the second year of mandation.
A technical note from HMRC setting out what the tax gap and compliance yield are and how they are related.
Research to explore the characteristics of unaffiliated tax agents (those agents who are not members of a professional body).
This report describes the main findings from HMRC's annual stakeholder research.
This report describes the main findings from the department's 2020 customer survey.
Qualitative research exploring the motivations and experiences of customers using High Volume Agents to claim tax rebates
Research to better understand Self Assessment customers dealing with financial difficulties.
Research to explore the assumptions, knowledge and behaviours that influence reporting changes to a child’s FTNAE status to HMRC, to improve communications.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
Research to explore how Self Assessment customers perceived their initial correspondence from HMRC after it had begun a compliance check.
Research to understand the knowledge, attitudes and behaviours of Chinese online sellers in relation to their customs and tax obligations when selling goods to the UK.
This report looks at the extent to which Making Tax Digital for VAT is achieving its objectives including reducing scope for error and making it easier to get tax right.
Research to understand customers' perceptions of the Upfront Honesty Declaration and its impact on their experience of completing their VAT return.
This research explored HMRC's relationships with the wealthy and their agents with the aim of fostering greater trust and transparency.
This research explored small and mid-size businesses’ behaviour around payment transactions, including barriers to adopting digital payments.
HMRC carried out 2 surveys to learn how COVID-19 affected demand for Tax-Free Childcare in late 2020 and in 2021.
This research explored how Making Tax Digital for VAT has affected mandated businesses in terms of costs and benefits, both financial and non-financial.
Research to explore why businesses below the VAT threshold signed up to Making Tax Digital voluntarily.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).