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This report describes the main findings from the department's 2020 customer survey.
Qualitative research exploring the motivations and experiences of customers using High Volume Agents to claim tax rebates
Research to better understand Self Assessment customers dealing with financial difficulties.
Research to explore the assumptions, knowledge and behaviours that influence reporting changes to a child’s FTNAE status to HMRC, to improve communications.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
Research to explore how Self Assessment customers perceived their initial correspondence from HMRC after it had begun a compliance check.
Research to understand the knowledge, attitudes and behaviours of Chinese online sellers in relation to their customs and tax obligations when selling goods to the UK.
This report looks at the extent to which Making Tax Digital for VAT is achieving its objectives including reducing scope for error and making it easier to get tax right.
Research to understand customers' perceptions of the Upfront Honesty Declaration and its impact on their experience of completing their VAT return.
This research explored HMRC's relationships with the wealthy and their agents with the aim of fostering greater trust and transparency.
This research explored small and mid-size businesses’ behaviour around payment transactions, including barriers to adopting digital payments.
HMRC carried out 2 surveys to learn how COVID-19 affected demand for Tax-Free Childcare in late 2020 and in 2021.
This research explored how Making Tax Digital for VAT has affected mandated businesses in terms of costs and benefits, both financial and non-financial.
Research to explore why businesses below the VAT threshold signed up to Making Tax Digital voluntarily.
This research explored customer responses to a set of HM Revenue and Customs test letters.
This research explored businesses’ attitudes and behaviours around compliance and their responses to a range of messages.
This examined agents' experiences of handling Accelerated Payment Notice and Follower Notice investigations.
Research to improve understanding of wealth managers, UK goods importers and freight forwarders who might be at risk of facilitating or enabling tax evasion and avoidance
Research to understand attitudes towards and motivations for electronic sales suppression (ESS) among businesses and electronic point of sale (EPOS) industry stakeholders.
Research to understand why Capital Gains Tax (CGT) is not always paid and how best to raise awareness of, and compliance with, CGT obligations for the sale of a residential property.
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