Collection
Consumer protection guidance
Information for consumers and businesses on their rights and responsibilities under consumer law.
For information on how the Competition and Markets Authority uses its consumer powers to address problems in markets, visit our consumer protection enforcement guidance.
Some of this guidance was originally published by the Office of Fair Trading (OFT) and has been adopted by the CMA board.
Consumer law changed on 1 October 2015, as the Consumer Rights Act came into force.
Consumer law for businesses
General guidance for businesses on complying with consumer law and making sure their contract terms are fair.
Cancelling goods or services
Car rental
Care homes
Children's online games
Heat networks
Higher education
Letting residential property
Online dating
Online gambling
Online hotel booking
Online reviews and endorsements
Secondary ticket websites
Supermarket and food pricing
Updates to this page
Published 31 March 2014Last updated 5 June 2014 + show all updates
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'Unfair contract terms: materials for businesses' added to 'Unfair terms guidance' section.
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First published.