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This annual survey explores the experiences of mid-size businesses in dealing with HMRC, and their wider perceptions of tax administration and policy.
Learning Records Service Customer Scrutiny Group provides advice on Learning Records Service business priorities, monitors performance against service levels and acts as a point of escalation on issues such as data management and security.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
An executive summary of the quantitative findings from the annual Customer Service survey 2017-18
Guidance on how UK Visas and Immigration processes information supplied as part of customer research surveys.
This report for the HMRC Customer Survey Address Based Online Trial describes the findings from an online data collection trial for the Individuals Customer Survey.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
A report about the findings of the 2017 Compensation Recovery Unit customer satisfaction survey.
Qualitative research to providing insight into the customer experience of the trial phase of Help to Save.
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
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