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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This report describes the main findings from the department's 2021 customer survey.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Immigration staff guidance on sponsorship customer service standards.
SLC Customer Panel focused on customer expectations for the first session of the new year.
Employment Tribunal decision.
OTS publishes an update on the Single Customer Account.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Research on the customer experience of government funded business support services. BIS research paper 155.
The Insolvency Service's commitment to our customers.
Request for copies of data or reports on customer or stakeholder satisfaction.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
Research on what customers think is a good service from HM Revenue and Customs.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
What our customers can expect from us and what we need our customers to do.
The Insolvency Service’s performance against its 2014 to 2015 customer measures.
FOI response to the request about 'Customer Relationship Management' software
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