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Immigration staff guidance on considering premium customer service applications from PBS sponsors.
This study builds on research to understand why potential teacher trainees make the decisions they do, including why they leave the process.
Employment Tribunal decision.
Karen Prodger is an independent adviser on the Customer Experience Committee at HMRC. Karen brings 20 years of experience, leading scale teams across global organisations, researching customer propositions, delivering seamless customer experiences and journeys, transforming digital operations, building technical and...
Survey to monitor satisfaction with the service by identifying particular elements which lead to higher and lower levels of satisfaction.
Research into customers’ experience of Charity Commission services.
This report shows DFID's progress towards implementing HMG’s December 2013 guidance on customer service lines.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
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