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This report details the findings from the 2020 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Data on UK Visas and Immigration customer service operations.
Data on UK Visas and Immigration (UKVI) customer service operations.
This report describes the main findings from the department's 2018 customer survey.
Good practice in the design and presentation of customer survey evidence in merger cases.
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
The Insolvency Service’s performance against its 2013 to 2014 customer measures.
Research on customers expectations of HM Revenue and Customs' digtal services.
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