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This brief is about how the UK’s withdrawal from the EU affects end-customer claims for refunds of VAT overpaid to a supplier.
Data on UK Visas and Immigration (UKVI) customer service operations.
Research which explored customer perceptions of HMRC educational messages delivered via third party intermediaries
Ad hoc statistical analysis 2011quarter 2: Further analysis of the DWP working age customer base
Employment Tribunal decision.
What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2015.
Find out how to apply VAT to charges for postage, delivery services and how to treat direct marketing services involving distribution of printed matter.
A report to help understand customers’ experience with Property Services.
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
Analysis of the DWP working age customer base.
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