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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Data on UK Visas and Immigration (UKVI) customer service operations.
A survey monitoring customer satisfaction in the communications market.
An executive summary of the qualitative findings of research undertaken with debtors and creditors exploring experiences of unmanageable debt and actions to resolve it.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
This report presents findings from qualitative research to test taxpayers' understanding of a revised version of HMRC's Customer Charter.
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Research to explore the drivers of customer complaints to HM Revenue and Customs, and the reasons for escalating complaints.
Research on results of the HMRC Customer Survey for 2008 to 2013.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
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