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Tells HM Passport Office staff about customers who ask for a change of gender on their passport.
Tells HM Passport Office staff about documents the Home Office issue.
This document contains information about Malaysia to help His Majesty’s Passport Office staff process passport applications.
Tells HM Passport Office staff how to check a person’s signature is genuine if we do not hold a record of their signature on main index.
Tells HM Passport Office staff about documents that cannot be returned to customers.
Tells HM Passport Office staff about the tiered application service and the different service levels we offer.
Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.
Tells HM Passport Office staff about handling Freedom of Information requests.
Tells HM Passport Office staff how to communicate with customers.
This document contains information about Iran to help His Majesty’s Passport Office staff process passport applications.
This document contains information about Iraq to help His Majesty’s Passport Office staff process passport applications.
This guidance is for HM Passport Office staff dealing with live passport applications (or recently issued passports).
This document contains information about Canada to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff what a concessionary passport is and who can get one.
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
Tells HM Passport Office staff about our names policy.
This document explains the changes to the UK passport, which was introduced in October 2010.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
Tells HM Passport Office staff about name related case notes and name related automatic case notes that the system adds automatically.
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
Don’t include personal or financial information like your National Insurance number or credit card details.
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