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This research aimed to understand the experiences of customers using HMRC’s business and personal tax accounts.
Research exploring the impact of changes to the High Risk Renewals process in 2017.
Research exploring the barriers and triggers surrounding tax credits customers’ understanding of, and compliance with, notification of changes to partner status.
Research exploring what claimants do after either providing, or failing to provide, sufficient evidence to meet the new self-employment check.
Research exploring why some customers do not fully comply with the requirements for reporting and managing their tax credits claim.
This report describes how customers feel about receiving SMS reminders to renew their tax credits.
Research into the attitudes and behaviours of digital technology businesses towards tax requirements.
This report describes the main findings from the department's 2018 customer survey.
This report describes the main findings from the 2018 annual stakeholder research.
This research summarises tracking of the Self Assessment advertising campaign and measures its effectiveness.
This research explored their relationships with HMRC and the services they provide for the department's customers.
Quantitative research exploring the incidence and nature of non-taxable benefits in kind received by employees in the UK.
This research aimed to explore how customers look for, and would prefer to receive, information about the forthcoming policy change for property disposal.
Research exploring Child Benefit claimants’ understanding of the High Income Child Benefit Charge, benefits of claiming and reasons why some people don’t claim.
Research to explore customer views of the current and redesigned versions of the first page of the Child Benefit claim form.
Research to explore the views and experiences of Child Benefit customers.
Quantitative research providing insight into customer awareness of tax credits and the online renewal rates for these.
Research into how the regulatory frameworks of professional bodies for tax agents are set, operated and communicated.
Quantitative research into the incidence of gifting in the British population, how it varies across different demographics, and awareness of Inheritance Tax rules.
Research into the behaviours and drivers of tax compliance for wealthy people to improve HMRC's understanding of this group.
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