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This research explores experiences and information needs of tax credit customers as they make the transition to Universal Credit.
This research tests self-employed tax credits claimants’ understanding of what is involved in moving to Universal Credit.
This research explored the attitudes and experiences of individuals shopping online, including misrepresentation or undervaluation, and consumer awareness of VAT and customs requirements.
Qualitative research exploring the impact of the Video Game Tax Relief on the production of culturally British and European video games.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.
This report investigates the reasons why requests for confirmation of National Insurance numbers are increasing.
Qualitative research exploring attitudes, behaviours and digital capability of small businesses and agents relevant to Making Tax Digital.
Quantitative research exploring how widespread public attitudes are towards tax debt and its impact on credit ratings.
Qualitative research to understand how business customers responded to HMRC targeted growth messaging.
Qualitative research to understand the Assisted Digital support needs of HMRC's customers.
Research report summarising the tracking of Self Assessment communications, measuring the effectiveness of the 2016 Self Assessment campaign
Mixed methods research exploring the scale and features of the online e-cigarette market, including characteristics of e-cigarette users.
Research into customer views and attitudes towards the use of third party BBSI data to update customer tax codes.
Research into a Juvenile National Insurance (NI) Number ‘call to action’ communication to encourage use of a digital service to set up a young person’s digital account.
Combined quantitative and qualitative study of the use of cash and electronic payment types by small businesses and consumers.
This report presents findings from qualitative research designed to gain further insight into the offshore investment market.
A study with a sub-set of micro employers that are finding payroll reporting Real Time Information (RTI) challenging, to understand barriers to compliance and how HM Revenue and Customs (HMRC) can provide support.
Qualitative research exploring views on the newly designed prototypes of the P2 Coding Notice and the P800 end of year tax calculation.
Quantitative research exploring views on the newly designed prototypes of the P2 Coding Notice amongst PAYE customers.
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