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Large businesses' experiences of dealing with HMRC, their views on the administration of tax policy and wider influences on their attitudes to tax.
Qualitative research with parents and childcare providers to understand their views on draft guidance and registration pages.
To understand digital access, use and skills among the UK population.
Qualitative research to understand customer needs when transferring tax credits overpayment debt to Universal Credit
Qualitative research to explore views and preferences of parents and childcare providers regarding the delivery of Tax-Free Childcare and how the policy would be communicated.
Research of disabled users to ensure that HMRC’s digital services met WCAG 2 AA accessibility standards.
Usability testing customer requirements to support Tax Credits Renewals 2015.
Usability Testing customer requirements to support In-year Finalisation 2015.
Usability Testing customer requirements to support Tax Credits Renewals 2015.
Research looking at agents' experiences dealing with the High Net Worth Unit and identifying how these experiences have changed over time.
Qualitative research exploring views on newly designed P2 Coding Notice prototypes.
Research with a range of PAYE customers, exploring responses to newly designed P800 End of Year tax calculation prototypes.
Research to explore awareness and understanding of taxation on savings interest.
Research to measure the success of the 2014 tax credits renewals advertising.
Research into what leads large businesses to change their tax strategies and which factors/levers are most influential in prompting change.
Research to understand employer awareness and knowledge of the Employment Allowance, their experiences of claiming it and the impact of the allowance.
Qualitative research to understand the challenges UK Small and Medium Enterprises face when importing and exporting goods to countries outside the EU.
Research to explore the impact of Entrepreneurs’ Relief and Business Asset Rollover Relief, particularly in relation to business behaviours.
A qualitative study to understand views on choice in the tax system.
Research exploring behavioural factors influencing the use of HMRC's offshore disclosure facilities for those with undeclared offshore assets.
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