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Data, Freedom of Information releases and corporate reports
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2022 to 31 March 2023.
HMICFRS report about the effectiveness of the British Transport Police.
HMICFRS report about the effectiveness of vetting and counter-corruption arrangements in British Transport Police.
Independent report exploring the experience of on-board train staff at London North Eastern Railway (LNER).
Explores public perceptions of the use of artificial intelligence to analyse consultation responses and support the drafting of external correspondence responses.
The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2021 and 31 March 2022.
An independent process evaluation of 3 transport data projects funded by the Department for Transport.
Making real-time transport-related open data through the Urban Observatories' sensor networks to support digital twin development.
Report on the economic impact on businesses of regulatory activity by the Driver and Vehicle Standards Agency (DVSA).
Review of the achievements from projects that received funding from the 2021 TRIG-A programme.
Report on the economic impact on businesses of regulation from the Driver and Vehicle Standards Agency (DVSA).
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2020 and 31 March 2021.
Review of the achievements from projects that received funding from the T-TRIG innovation programme in 2020.
Review of the achievements from projects that received funding from the T-TRIG innovation programme in the 2019 period.
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2019 and 31 March 2020.
The customer satisfaction survey is used as a continuous measure of customer service satisfaction.
This report summarises summarise the findings of the one year after evaluation study
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