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Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research into the views of the young people's workforce on teenage pregnancy and sexual health issues.
One of the Planning Inspectorate’s key priorities is delivering ‘excellent customer service’. We are committed to putting customers at the heart of everything we do, understanding customer needs and improving the customer’s experience when dealing with us.
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Customer Compliance Statement of Intent
Data on UK Visas and Immigration (UKVI) customer service operations.
Our vision to become an established customer orientated organisation will deliver the best end to end experiences for our customers internally and externally.
What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
Research exploring why some customers do not fully comply with the requirements for reporting and managing their tax credits claim.
Employment Tribunal decision.
This page brings together departmental annual status reports on customer service telephone lines.
Report assessing customer experiences of public and private business support.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
Customer service standards for settlement applications for the UK.
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