We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Data on UK Visas and Immigration customer service operations.
Materials presented at the launch of the UKCN consumer remedies project on 20 September 2016.
Data on UK Visas and Immigration (UKVI) customer service operations.
The first wave of an annual survey exploring mid-size businesses' experiences of dealing with HMRC and their wider perceptions of tax administration and policy.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Our vision to become an established customer orientated organisation will deliver the best end to end experiences for our customers internally and externally.
Employment Tribunal decision.
Research on results of the HMRC Customer Survey for 2008 to 2012.
Measuring Council Tax and non-domestic rating customer perceptions.
Research on employers taking part in the Real Time Information pilot.
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).