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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
A report about the findings of the 2014 Compensation Recovery Unit customer satisfaction survey.
A summary report of findings from the 1st wave of research on the Green Deal customer journey.
Annual report on users' perceptions and satisfaction levels of disposability assessment service.
The Customer Equality Reference Group for the Department for Work and Pensions (DWP) acted as a consultative group for the department’s proposals when implementing equality legislation.
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
The steps we take to identify, manage and resolve unacceptable customer behaviour.
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