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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Measuring Council Tax and non-domestic rating customer perceptions.
Good practice in the design and presentation of customer survey evidence in merger cases.
Employment Tribunal decision.
The first wave of an annual survey exploring mid-size businesses' experiences of dealing with HMRC and their wider perceptions of tax administration and policy.
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
Data on UK Visas and Immigration (UKVI) customer service operations.
Data on UK Visas and Immigration customer service operations.
One of the Planning Inspectorate’s key priorities is delivering ‘excellent customer service’. We are committed to putting customers at the heart of everything we do, understanding customer needs and improving the customer’s experience when dealing with us.
Customer Compliance Statement of Intent
Research on results of the HMRC Customer Survey for 2008 to 2012.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Qualitative research exploring views on the newly designed prototypes of the P2 Coding Notice and the P800 end of year tax calculation.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
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