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Results from a face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.
First published during the 2022 to 2024 Sunak Conservative government
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
This research report summarises the results from the 2014/15 Customer Tracking Survey.
Immigration staff guidance on sponsorship customer service standards.
This report presents the findings from the Police Officer Satisfaction Survey.
A study on the consumer experience of buying and selling homes in England and Wales.
Data on UK Visas and Immigration customer service operations.
Details of how the Highways Agency is going to meet the requirements set out in its business plan.
This publication reports information from the CSDS. This is a patient-level dataset providing information relating to NHS-funded community services. These services can include health centres, schools and mental health trusts. The data collected includes personal and demographic information, diagnoses including...
Good practice in the design and presentation of customer survey evidence in merger cases.
Passenger rail satisfaction statistics in Great Britain with the latest data referring to 1 January 2015 to 31 March 2015.
This quantitative research assessed the overall experiences of claimants applying for the Self-Employment Income Support Scheme.
Report on the experiences of heat network consumers and heat network operators, based on a survey from March to July 2022 and interviews from November 2022 to January 2023.
HMRC will focus its Self Assessment helpline on priority queries from 11 December until 31 January.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
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