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Tells HM Passport Office staff who can confirm a customer’s identity and how they do this.
Immigration staff guidance on inviting applicants to volunteer evidence to demonstrate a biological relationship.
The guidance letter accompanies the authorised persons appointment form.
Tells HM Passport Office staff how to deal with passport applications where the name a customer applies in does not match the name on their foreign documents.
Tells HM Passport Office staff how to deal with customers who ask to collect their passports and supporting documents from the counter.
If you were adopted, you can add your name and contact wishes to the register.
Tells HM Passport Office staff about the quality, style and appearance required of passport photographs.
Tells HM Passport Office staff how to deal with a passport application for a customer whose claim is through a European Economic Area national who exercised Treaty rights.
Guidance notes to fill in form CR - part 2
Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.
Tells HM Passport Office staff about the British overseas territories citizen (BOTC) nationality status and how to deal with BOTC passport applications.
Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.
HM Passport Office guidelines for photographers and photographic studios producing photos for UK passports.
Tells HM Passport Office staff about the process for issuing restricted validity passports.
Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship.
Tells HM Passport Office staff about the evidence needed before changing an adult or child’s name on a passport.
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
Tells HM Passport Office staff about replacing documents that have been lost or damaged.
A new passport design was launched on 3 November 2015.
Tells HM Passport Office staff how to physically and electronically cancel a British passport.
Don’t include personal or financial information like your National Insurance number or credit card details.
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