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The authorised persons newsletters from GRO contain news, guidance and useful information for people authorised to register marriages.
Tells HM Passport Office staff how to process notifications and cancel passports held by persons who have not paid child maintenance.
The GRO's clergy newsletter contains guidance, reminders, news items and helpful information for registering marriages.
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
Tells HM Passport Office staff about our names policy.
Tells HM Passport Office staff about names that cannot be used in passports.
Tells HM Passport Office staff how to deal with emergency passports and travel documents.
This document contains information about Austria to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
This document contains information about France to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to communicate with customers.
This document contains information about Spain to help HM Passport Office staff process passport applications.
This document contains information about Sudan to help HM Passport Office staff process passport applications.
This document contains useful information about United Arab Emirates which will assist His Majesty’s Passport Office staff process passport applications.
This document contains information about Belgium to help HM Passport Office staff process passport applications.
This document contains information about Bermuda to help HM Passport Office staff process passport applications.
Template and advice for disclosure of death registration applicants.
Don’t include personal or financial information like your National Insurance number or credit card details.
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