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Tells HM Passport Office staff how to deal with passport applications for customers that need to travel urgently for urgent government business or compassionate reasons.
This document covers what happens at the General Register Office once an adoption order is received.
Guidance for HM Passport Office staff on delivery and collection of passports and supporting documents.
The GRO's clergy newsletter contains guidance, reminders, news items and helpful information for registering marriages.
Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.
This document contains information about Democratic Republic of the Congo to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.
This document contains information about Guatemala to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to show uncommon names in passports.
This document contains useful information about New Zealand which will assist HM Passport Office staff process passport applications.
This document contains information about Nigeria to help HM Passport Office staff process passport applications.
HM Passport Office guidance about parental responsibility, birth parents, adoption and surrogacy.
HM Passport Office guidance on how to deal with an application for a child in the care of the local authorities.
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
Tells HM Passport Office staff about the process for issuing restricted validity passports.
This document contains useful information about Russia which will assist His Majesty’s Passport Office staff process passport applications.
Tells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.
This document contains information about Angola to help His Majesty’s Passport Office staff process passport applications.
This document contains information about Armenia to help His Majesty’s Passport Office staff process passport applications.
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