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This report describes the main findings from the department's 2019 customer survey.
This research explores the characteristics and needs of UK adults who are digitally excluded or require support to engage with HMRC's digital services.
Research that helped HMRC understand how much employment intermediaries knew about the new employment intermediaries reporting requirement.
Qualitative research to understand trusted helpers and the people they help.
This Working Paper explains HMRC’s plan to develop and implement new, UK-specific non-detection multipliers for use in estimating the tax gap.
This research explored reasons why mandated businesses had not signed up to Making Tax Digital for VAT.
This research aimed to understand how Self Assessment customers could be encouraged to sign up for Making Tax Digital voluntarily.
This research aimed to expand and develop HMRC’s understanding of factors underlying errors in record keeping.
Research into views on the Annual Tax Summary and how people would like to receive.
Research into views on the Annual Tax Summary and how people like to receive it.
This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
This research sought to understand the experiences of customers who had started their own businesses.
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
This research assesses the customer impacts of a pilot for a new process for engaging customers that were deemed to be at risk of insolvency.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
This research aimed to understand the experiences of customers using HMRC’s business and personal tax accounts.
Research into the attitudes and behaviours of digital technology businesses towards tax requirements.
This report describes the main findings from the department's 2018 customer survey.
This report describes the main findings from the 2018 annual stakeholder research.
Research into how the regulatory frameworks of professional bodies for tax agents are set, operated and communicated.
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