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This research explored customer responses to a set of HM Revenue and Customs test letters.
This research explored businesses’ attitudes and behaviours around compliance and their responses to a range of messages.
This examined agents' experiences of handling Accelerated Payment Notice and Follower Notice investigations.
Research to improve understanding of wealth managers, UK goods importers and freight forwarders who might be at risk of facilitating or enabling tax evasion and avoidance
Research to understand attitudes towards and motivations for electronic sales suppression (ESS) among businesses and electronic point of sale (EPOS) industry stakeholders.
Research to understand why Capital Gains Tax (CGT) is not always paid and how best to raise awareness of, and compliance with, CGT obligations for the sale of a residential property.
This report describes the main findings from the department's 2019 customer survey.
This research explores the characteristics and needs of UK adults who are digitally excluded or require support to engage with HMRC's digital services.
Research that helped HMRC understand how much employment intermediaries knew about the new employment intermediaries reporting requirement.
Qualitative research to understand trusted helpers and the people they help.
This Working Paper explains HMRC’s plan to develop and implement new, UK-specific non-detection multipliers for use in estimating the tax gap.
This research explored reasons why mandated businesses had not signed up to Making Tax Digital for VAT.
This research aimed to understand how Self Assessment customers could be encouraged to sign up for Making Tax Digital voluntarily.
This research aimed to expand and develop HMRC’s understanding of factors underlying errors in record keeping.
Research into views on the Annual Tax Summary and how people would like to receive.
Research into views on the Annual Tax Summary and how people like to receive it.
This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
This research sought to understand the experiences of customers who had started their own businesses.
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
This research assesses the customer impacts of a pilot for a new process for engaging customers that were deemed to be at risk of insolvency.
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