We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
This research aimed to understand the experiences of customers using HMRC’s business and personal tax accounts.
Research into the attitudes and behaviours of digital technology businesses towards tax requirements.
This report describes the main findings from the department's 2018 customer survey.
This report describes the main findings from the 2018 annual stakeholder research.
Research into how the regulatory frameworks of professional bodies for tax agents are set, operated and communicated.
Research into the behaviours and drivers of tax compliance for wealthy people to improve HMRC's understanding of this group.
Research to explore how customers would respond to the potential extension of HMRC working hours for compliance interventions beyond the standard working week.
Primary quantitative analysis of VAT business customers and Income Tax business customers to track and monitor awareness of, and readiness for, Making Tax Digital.
Research to explore the drivers of customer complaints to HM Revenue and Customs, and the reasons for escalating complaints.
This research explores the impact of employer NICs reliefs and whether they have increased the hiring of young people and apprentices.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
Qualitative research with settlors and agents exploring the use of trusts.
This research aimed to build understanding of the types of support and communication most likely to have a positive appeal, impact and effectiveness in supporting businesses’ transition to Making Tax Digital.
The main aim of this research was to find out tax agents’ responses to these 2 new digital services.
This research aimed to help HMRC understand small business and landlord customers’ potential engagement with Making Tax Digital (MTD).
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).