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Data on UK Visas and Immigration (UKVI) customer service operations.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
This report details the findings from the 2017 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This report describes the main findings from the department's 2019 customer survey.
This report contains the findings of qualitative research for the development of the new State Pension.
This report describes the main findings from the department's 2022 customer survey.
This service commitment lets you know what you should expect from the Environment Agency (EA).
Research into large businesses' customer experience of HMRC.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
This report describes the main findings from the department's 2020 customer survey.
This report details the findings from the 2022 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Research to understand how trigger prompts affect customer experiences of completing their Self Assessment tax return.
This collection brings together all documents relating to DWP communications and customer insight research.
Research into the Large Business Customer Survey results from 2009.
Our customer charter explains what you can expect from us and what your responsibilities are in return.
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