We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
This report details the findings from the 2019 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Data on UK Visas and Immigration (UKVI) customer service operations.
Research on customers expectations of HM Revenue and Customs' digtal services.
Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.
Materials presented at the launch of the UKCN consumer remedies project on 20 September 2016.
Report assessing customer experiences of public and private business support.
Our vision to become an established customer orientated organisation will deliver the best end to end experiences for our customers internally and externally.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Research to explore the views and experiences of Child Benefit customers.
Service Standard assessment report DVLA Customer Account 24/01/2023
Research with a range of PAYE customers, exploring responses to newly designed P800 End of Year tax calculation prototypes.
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
Screening equality impact assessment for HMRC's Customer Engagement Platform - Secure Messaging Service (SMS) Deflections project (January to March 2023).
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).